Get In Touch With Us
Don’t hesitate to contact us should you have any enquiries!
FREQUENT ASKED QUESTIONS
Where are CM Supreme Ceramics stores located?
We are located at NO.18, Jalan KIP 7, Taman Perindustrian KIP, 52200 Kuala Lumpur, Malaysia. Walk-ins are always welcome and no appointments are necessary, but you have the option to schedule a design consultation to meet one on one with a tile expert.
What are your store hours?
Business Hour :- Monday to Friday 09.00am till 05.30pm Saturday 09.00am till 03.30pm
Are all of your products in stock?
Many of our products are available within our stores. However, product quantities may vary by product and retail location. Remaining inventory is typically available through our China distribution centers within 7-10 days time. We also offer expedited shipping options.
Do you offer tile samples?
Yes, samples of all of our tile products are available in-stores and some are available online for a minimal fee.
How does tile compare to other flooring options?
There are many benefits to installing tile. Ceramic, porcelain, and natural stone tiles that have been properly sealed have a much longer life cycle and are much easier to clean and maintain overtime than many other flooring options. Tile is also hypoallergenic so it won’t collect bacteria, mold, or germs like other flooring. Call our Tile Experts at 03 – 6275 0894, 6276 8588 to learn more.
Do you offer design services?
Yes, free design services are part of the CM Supreme Ceramics experience both in store and online. Call our Tile Experts at 03 – 6275 0894, 6276 8588 or visit your local store to start your project today.
Do you offer tile installation services?
No, but your CM Supreme Ceramics store will be happy to refer you to a list of independent Pro Network partners and local trade professionals who can assist you with your tile and stone installation. However, CM Supreme Ceramics does not guarantee these installations or the accuracy of any information provided by the installers and accepts no responsibility for the quality or timeliness of the installation or any inaccuracies or omissions in the information provided. In no event may CM Supreme Ceramics be held liable for any incidental or consequential damages for any installation or information concerning installation.
Do you sell installation products and tools?
Yes, CM Supreme Ceramics offers installation products to complete your tile projects including adhesives, grout, caulk, manual tile cutters, tile saws, sealers, and more.
Do you offer tile installation education to customers?
Yes, we offer multiple tile installation education tools, One-on-one installation guidance from our store associates in stores or via phone or email, no appointment necessary. Various resources such as “how-to” videos, problem solving tools, and planning and installation tips and guides.
Do you sell to the general public?
Yes, anyone can purchase tile from CM Supreme Ceramics.
What is your return policy?
– A refund will be issued for full boxes of current tile returned in good box condition within ninety (90) days of the date product was received.
– Sealed liquid products and setting materials may be returned within ninety (90) days of the date the product was received.
– No returns are allowed on discontinued or special-order items.
– Once the product is installed, it may not be returned under any circumstances. It is important that you understand that once the product is installed, you are accepting the product without recourse.
– Delivery/freight is nonrefundable.
How do I prevent tile from breaking during transit?
For best results, speak with your sales representative for specific instructions about your order.
What happens if my tile breaks during transit?
If you find broken material in your order and feel that you cannot repurpose those pieces for cut pieces or future repairs, please promptly notify your CM Supreme Ceramics sales representative to discuss return and/or replacement details.